Our pocketbook Booklets are a wonderful way to up grade the skills of your staff. Our booklets address the basic elements of good sound customer service.

In addition we offer support through our online courses to reinforce booklet content. 

  

This series along with our on-line courses and webinars address a a variety of customer service subjects designed to actively involve your staff in the learning process:

CS Series

• (Item CS -1) 50 Invigorating Techniques for Good Service, Part 1
• (Item CS-2) 50 Invigorating Techniques for Good Service, Part 2
• (Item CS-3) Telephone Etiquette 
• (Item CS-4) Leadership in providing service
• (Item CS-5) On the job Stress relief
• (Item CS-6) Healthcare Marketing Techniques